FAQ
A: Yes, at Kanpai Japan, we offer tours that are conducted in English. We understand that many of our visitors come from different parts of the world, and providing an English-speaking guide ensures that everyone can fully enjoy and understand the rich cultural and historical aspects of Japan. Our knowledgeable guides are fluent in English and are trained to provide informative and engaging tours, helping you to get the most out of your visit. Whether you're exploring ancient temples, bustling markets, or scenic landscapes, our aim is to make your experience both enjoyable and educational.
Yes, you can make a booking for one guest, but please call or email us as we use a different system for single/ solo travel bookings.
Yes, our tours are LGBT friendly. We love to provide our services to people of all backgrounds and believe that a diverse tour service is the best way to connect with people around the world. We are open to the LGBT community and happy to have tour guests of any gender, sexual identity, race, religion and nationality.
A: At Kanpai Japan, we understand that delays can happen. If you anticipate being late for your reservation, please call us as soon as possible to inform us of your situation. Our policy allows a grace period of 15 minutes from your reserved time. If you arrive within this timeframe, we will do our best to accommodate you. Beyond 15 minutes, your table may be given to other waiting guests, and we cannot guarantee immediate seating upon your arrival. Communication is key, so please keep us informed, and we will try our best to make your dining experience pleasurable despite any delays.
A: At Kanpai Japan, we understand that plans can change. Our cancellation policy for tours is as follows: - Cancellations made 7 days or more prior to the scheduled tour date: Full refund will be provided. - Cancellations made between 3 to 6 days before the scheduled tour date: 50% refund will be provided. - Cancellations made less than 3 days before the scheduled tour date: Unfortunately, no refunds can be issued. To initiate a cancellation, please contact our customer service team directly via email or phone, providing your booking details. Your request will be processed promptly, and any eligible refunds will be issued back to the original method of payment within 5-7 business days. We appreciate your understanding and look forward to hosting you on another tour soon. Thank you for choosing Kanpai Japan!
A: At Kanpai Japan, we strive to accommodate our customers as much as possible. Here's a detailed overview of our policies: 1. Last-Minute Changes: We understand that plans can change unexpectedly. You can make changes to your reservation up to 24 hours before your scheduled visit without any additional charges. 2. Cancellation Fees: If you need to cancel your reservation, please do so at least 24 hours in advance to avoid a cancellation fee. Any cancellation made less than 24 hours before the scheduled time will incur a fee equivalent to 50% of the total booking cost. 3. Modifications in Group Size: You are welcome to adjust the number of people in your group up to 24 hours before your reservation. Any requests for changes in group size made within this window will be accommodated based on availability and may be subject to additional charges. We hope this clear and flexible policy helps make your experience with Kanpai Japan as smooth and enjoyable as possible. For any further inquiries or special requests, please contact our customer service team.