TERMS & CONDITIONS
Payment
In order to confirm your booking, all fees associated to the service must be paid at the time of booking. If we do not receive all payments due in full, your place will not be guaranteed or reserved.
We are not responsible for no shows or late arrivals.Please book a tour with sufficient time to arrive. Please check the meeting point information on our tour pages to know where to meet us
Cancellation fees
Cancellations made 72 hours prior: 100% Refund / Cancellations made less than 72 hours prior: 100% Charge
Limitation of Liability / Concerning Force majeure
Kanpai and or its guides are only a provider of service and are not responsible for theft or bodily harm or delays in arrival to booked service, that a participant may suffer during, before or after a tour resulting from events beyond our reasonable control, including but not limited to: acts of God, labour disputes or disruptions, riots, earthquakes, weather conditions, floods or acts and restraints imposed by government authorities. It is the participant’s responsibility to ensure that he has proper insurance to cover injuries or illnesses. We shall not be liable for loss of enjoyment. Participants agree not to sue Arigato Japan Food Tours in respect of, and forever release them from, all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with a service provided by Arigato Japan Food Tours. This includes, without limitation, accidental or intentional bodily harm or illness and any emotional distress.
Concerning weather conditions
Kanpai Japan conducts all services regardless of weather conditions. If we deems it necessary to terminate a service for cause of weather prior to the tour, we will refund you the tour fees minus any processing fees.
Concerning Allergies and Dietary Restrictions
People who have allergies may join the tours; however please keep in mind that we cannot make a 100% allergy free food guarantee since all the food is prepared in the same kitchens that are not the legal property or under the management of Kanpai Japan . Cross-contamination/ Cross-contact is possible. Most restaurants in Japan are unfamiliar and unable to make provisions for serious cross-contact allergies.
Concerning Changes and Substitutions
Changes to tours and spots we visit may occur due to schedules of restaurants, public holidays, weather conditions and other unforeseen circumstances. Applicable substitutions will be made in this case. Kanpa Japan and its guides reserve the right to accept, refuse or withdraw any participants that are unfit to take the tour for any reason.
For a more personalized service or pace, please consider a private tour.
Termination of agreement
Kanpai Japan reserves the right to terminate a person’s participation in any of our services or terminate any prior agreement should the participant break any local laws or regulations as put in place by Japanese authorities or any other private entities governing a private sector or property. We reserve the right to expel any participant from any service and/or terminate any obligations we may have towards a participant who is intoxicated, acting belligerently, endangering others or behaving in a way which may tarnish or act upon Kanpai Japan’s reputation or cause distress to third parties, participants and/or individuals.